Talk to HTS
HTS Managed › Case studies › Cape May County Chamber
Chamber of commerce / SMB · Cape May, NJ

A small office that doesn't think about IT, because HTS already is

Chambers of commerce don't have a CIO, don't have a helpdesk, and don't want to think about IT. HTS runs the whole stack — workstations, firewall, backups, ticket board — for a price a small chamber can actually afford.

Scale: About a dozen workstations · small office · multi-year

The shape of the engagement

A small staff, a small office, and an IT footprint that mostly runs itself. HTS covers RMM, the network edge, backups, and the helpdesk. The chamber calls HTS directly a handful of times a year — the rest is automated.

Industry
Chamber of commerce
Site
Cape May County, NJ
Engagement length
Multi-year, ongoing
Deployment scale
About a dozen workstations

What we walked into

There was no dedicated IT person. There was no helpdesk. The "IT" function was whoever was good with computers, plus a part-time consultant whose number was on a Post-it note by the printer.

The risk profile was real — 12 workstations handle member data, financial transactions, and event registrations. A ransomware event or a failed backup could shut the chamber down for weeks.

The chamber needed enterprise-grade IT, on a budget a small non-profit can actually afford.

What we did

HTS put every workstation on the managed RMM agent — patching, monitoring, automated remediation. A Meraki MX firewall at the network edge with advanced security enabled. Backup status reported weekly.

The chamber staff has a single phone number to call for the rare issue the RMM agent can't handle. Everything else is handled in the background.

What changed

What the chamber staff actually sees:

They don't think about IT anymore
Patch Tuesday, backups, firewall updates, antivirus — all handled in the background. The chamber staff hasn't had to learn a single thing about IT.
The helpdesk number is a safety net, not a daily call
A handful of "customer direct request" tickets a year — the rest is automated. When they do call, HTS picks up.
Backups are tested, not assumed
Weekly backup reports. Quarterly restore tests. The chamber knows it can recover from a ransomware event, and HTS can prove it.

“We hired HTS instead of an IT person. It was the best budget decision we made all year.”

— Executive Director, Cape May County Chamber of Commerce

Want a deployment like this for your IT and physical security?

One agreement. One bill. One pane of glass. HTS will design a managed-service plan for your sites, your stack, your budget.

hello@htsmanaged.com    See more case studies