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HTS Managed › Case studies › Scranton School District
K-12 public education · Scranton, PA

A Verkada camera fleet across the district, with HTS catching the things humans would miss

When a school district standardizes on Verkada, the question isn't whether to deploy — it's who runs the operational side after the install. HTS stepped in to handle monitoring, access-control sync, and the day-to-day ticket flow, so the district's IT team could focus on teaching.

Scale: Over 100 cameras · K-12 deployment · NDAA-compliant

The shape of the engagement

The district runs all of its physical security through HTS, with Sentinel on the camera fleet and AccessOps keeping badge holders in sync with the district HRIS. HTS administers the Verkada Command org end to end.

Industry
K-12 public education
Site
Scranton, PA
Compliance
NDAA Section 889
Deployment scale
Over 100 Verkada cameras

What we walked into

The Verkada install was finished and the network was ready. What the district didn't have was the operational muscle to monitor the camera fleet 24/7, respond to alerts, keep firmware current, and handle the access-control requests that come with running a school — new badges for staff, terminations for departing employees, parent volunteers during events.

The district's IT director was one person. Monitoring a fleet of cameras at 2 AM wasn't in the job description.

What we did

HTS stood up Sentinel — managed Verkada monitoring — across the full camera fleet. The Integrated Security Services board in ConnectWise routes every non-camera piece of work to the right team.

HTS administers the Verkada Command org: admin credential rotation, firmware updates, alert-policy tuning, all on a documented cadence. For access control, HTS AccessOps keeps badge holders synced with the district HRIS, so terminations flow through automatically.

The full ticket stream is visible to the district's IT director in Mission Control, with weekly health reports.

What changed

Two years in, the camera fleet runs quietly. The patterns HTS sees:

Most alerts are caught by the NOC, not the school
The RMM and network monitoring layer is watching the cameras proactively. A camera that goes offline, a switch that reboots, an NVR that stops responding — the NOC sees it before anyone at the school does.
Badge holders stay in sync with HRIS
New staff get a badge on day one. Departing employees lose access the same day. The district stopped chasing the badge spreadsheet.
Federal-friendly by default
The full Verkada camera fleet is NDAA Section 889 compliant — no Chinese-banned components in the supply chain. HTS maintains the per-SKU compliance documentation for any audit the district has to face.

“HTS is the partner that calls us when a camera is down, not the one we call when we notice.”

— Director of Technology, Scranton School District

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