HTS Auvik is the customer-facing surface of the network observability platform HTS already runs. Auvik auto-discovers the topology, backs up the configs, charts the latency, and aggregates the syslog. HTS adds the dashboard, the SLA, and the customer-facing report. $200-400 per site per month.
EMA's 2025 research catalogued the top complaints about network monitoring tools: limited scope, too expensive, lack of customizability, and difficult to maintain. 87% of enterprises use multiple tools and still report blind spots. The IT director's workaround is a Confluence page with the topology drawn in PowerPoint. HTS Auvik is the replacement for the Confluence page.
Auvik walks the network on first connect, identifies every device with an IP, classifies it, and draws a live topology map. No agent to install. SNMP, CDP/LLDP, and vendor APIs do the work. A 50-device site is fully mapped in under an hour. The map updates continuously as devices join, leave, or change role.
Every managed device has its running and startup configuration backed up to encrypted storage on every change. The diff between prior and new is preserved with timestamp, author, and change-management ticket. Roll back to any prior version in one click. Vendor-native config retrieval for Meraki Dashboard API, Cisco IOS-XE, FortiOS CLI over SSH, ArubaOS-CX, Palo Alto PAN-OS XML API.
1-minute polling for managed devices, 5-minute for the rest. Critical conditions follow the escalation path; HTS also notifies on-site IT for non-critical conditions such as a printer being out of ink or paper. WAN circuits, ISP uplinks, SD-WAN tunnels, inter-VLAN routing all charted.
Real-time inventory: model, serial, firmware, IP, MAC, support contract, license expiration, EOL/EOSL status, and warranty. 90-day forward look at what is expiring and what needs to be budgeted. Multi-site customers get a portfolio view: every site on a single map, a single device count, a single health roll-up.
Same hybrid platform + usage model as the rest of the HTS Managed family. No setup fee on the platform, no minimum commitment beyond the platform fee, no per-incident overage. Volume discounts kick in at $2,500, $10,000, and $50,000 of total MRR.
Try it on a real site. Cloud deployment requires a VPN link back to the main network. Use your own collector hardware or an HTS-provided white-label computer.
Harris Technology Services (HTS) — managed services for Verkada, Meraki, Cambium, Peplink, and the IT estate. One pane of glass.
5 W Gay St, Suite 202
West Chester, PA 19380