HTS Sentinel wraps the Verkada cameras you already own in a managed-service shell. HTS's batman NOC detects offline, blocked, defocused, redirected, and tampered cameras in under 60 seconds, routes alerts to the channel your team lives in, and ships a weekly insurance-grade PDF report. One agreement. $8 per camera per month.
Verkada Command tells you a camera is offline — eventually. The dashboard refreshes on a timer, the alert sits in a notification stream that nobody watches at 2 AM, and the next time someone checks is Monday morning. By then, two days of footage are gone. The CFO wants the camera for the slip-and-fall claim that hasn't been filed yet. The auditor wants the uptime report for the SOC 2 walk-through. Neither of them is going to accept "the dashboard said it was fine."
Offline, blocked, defocused, redirected, rebooted, firmware-stale — HTS's batman NOC detects all six and pushes an alert in under 60 seconds. The same events that took Verkada Command 5-15 minutes to surface and another 30 to escalate now hit your team's Slack channel before the camera finishes rebooting.
The IT director lives in Slack. The facilities manager lives in email. The on-call rotation lives in PagerDuty. HTS Sentinel lets each person route alerts to the channel they actually watch, per site, per severity, per product class. No more missed emails at 2 AM. No more 8-person distribution lists for a single offline camera.
30-day, 60-day, 90-day uptime per camera, per site, across the org. The number your insurance carrier asks for is one click away, not a Friday-morning spreadsheet exercise. Aggregate to a site, to a region, to a CFO-ready report. Export as CSV, JSON, or signed PDF.
Auto-emailed every Monday morning to whoever you nominate. Uptime, incidents, response time, audit trail. The artifact your insurance carrier, your auditor, your board, or your legal team asks for. Signed, timestamped, and stored in your customer portal for 7 years.
The plumbing is already in production at HTS. The same batman NOC that watches every HTS customer network, security device, and access controller today is the engine that runs HTS Sentinel. The productization is the customer dashboard, the alert routing UI, the weekly PDF, and the SLA-backed service contract.
Every Verkada event (camera offline, blocked, defocused, etc.) fires a Helix webhook. HTS already receives these for HTS-managed customers today.
The batman engine deduplicates, applies cooldown rules, correlates related events (e.g., switch flap → camera offline), and routes by site + severity.
Per the customer's own routing rules, the alert goes to Slack, Teams, email, PagerDuty, or SMS — within 60 seconds of the source event.
Every Monday, an insurance-grade PDF ships. Every day, the customer dashboard shows live status, uptime, and historical analytics.
HTS Sentinel fits the buyer at every stage. The Director of Security cares about uptime evidence. The IT Director cares about not getting paged at 2 AM. The CIO cares about a single agreement and a board-ready number.
The number your insurance carrier asks for, the artifact your auditor wants, and the report your board reads — all on the same dashboard.
Same hybrid platform + usage model as the rest of the HTS Managed family. No setup fee, no minimum commitment beyond the platform fee, no per-incident overage. Volume discounts kick in at $2,500, $10,000, and $50,000 of total MRR.
5 cameras or 500. HTS Sentinel deploys in a day. No credit card, no commitment, no procurement cycle. Just a real NOC watching your cameras.
Harris Technology Services (HTS) — managed services for Verkada, Meraki, Cambium, Peplink, and the IT estate. One pane of glass.
5 W Gay St, Suite 202
West Chester, PA 19380