HTS Helpdesk is the managed-service wrapper around the IT support HTS already runs. HTS handles 2,079 help desk tickets per quarter for its own customers; the customer-facing surface is the gap. L1 / L2 / L3 escalation, tiered SLA, native ScreenConnect remote, quarterly business review. $65-145 per user per month.
The mid-market IT team is two to four people. When they are on PTO, sick, or just overwhelmed, tickets pile up. The CEO waits two days for a password reset. The CFO waits three days for a printer fix. HTS Helpdesk is the team that doesn't take PTO.
Bronze is business hours L1 — the right tier for a small office that can wait until morning. Silver is 24/5 L1 + L2 — the right tier for a regional operation with after-hours tickets. Gold is 24/7 L1 + L2 + L3 — the right tier for a healthcare anchor where downtime is a clinical event. You pick; HTS delivers.
HTS-branded ConnectWise ScreenConnect. The end user clicks a link, grants access, and the HTS engineer is in. The remote session is logged, the screen is recorded, the audit trail is in the customer portal. No third-party software, no user friction, no security exception.
Every laptop, every monitor, every license, every warranty tracked in ConnectWise. The Helpdesk engineer can see the asset history before answering the ticket. The renewal calendar is in the customer dashboard. The asset write-off is one click at end of life.
Every quarter, HTS Helpdesk presents: tickets opened, tickets closed, MTTR, top categories, top repeat issues, asset renewal forecast, budget vs. actual. The CIO walks into the QBR with the data, not a feeling. The data drives the next quarter's priorities.
Same hybrid platform + usage model as the rest of the HTS Managed family. No setup fee on the platform, no minimum commitment beyond the platform fee, no per-incident overage. Volume discounts kick in at $2,500, $10,000, and $50,000 of total MRR.
Try it on a real site. HTS deploys in a day. No credit card, no commitment, no procurement cycle. Just a real Helpdesk deployment your team can use.
Harris Technology Services (HTS) — managed services for Verkada, Meraki, Cambium, Peplink, and the IT estate. One pane of glass.
5 W Gay St, Suite 202
West Chester, PA 19380