Intermedia is a cloud communications platform for SMB and mid-market customers. HTS is the partner that designs the deployment, provisions the seats, and runs the operational layer. Voice, video, chat, contact center, email, and backup — bundled at a single per-user price.
Sourced from Intermedia's own materials, with corrections from the fact-check.
| Topic | Detail |
|---|---|
| Headquarters | Sunnyvale, California. Additional U.S. offices in Redmond (WA), Denver (CO), and New York (NY). International presence in the UK, Canada, Japan, the Netherlands, Georgia, Kazakhstan, and Portugal. |
| Founded | 1993. CEO: Michael Gold (Chairman & CEO since co-leading the 2011 Oak Hill Capital acquisition). |
| Ownership | Privately held. History: founder → Oak Hill Capital (2011) → Madison Dearborn Partners (Feb 2017) → 26North Partners LP (closed May 28, 2026). 26North is a New York-based PE firm founded by Josh Harris (Apollo co-founder) with ~$6B first-time fund. Intermedia is NOT owned by J2 Global or Ziff Davis. |
| Products | Intermedia Unite (UCaaS / voice + video + chat), Intermedia Contact Center, SecuriSync (backup & file sharing), Email Protection, Archiving, AnyMeeting (now a feature within Unite), Intermedia Cloud Server (IaaS, active product). |
| Architecture | Cloud-only, multi-tenant, no on-prem appliance. Voice via SIP through Intermedia Voice Telco Services. Proprietary "Uber Cluster" SIP gateway for failure resistance. |
| Uptime SLA | 99.999% on Cloud Voice. Financially backed with tiered service credits up to 50% of monthly fees. Less than 6 minutes of downtime per year, per Intermedia's own SLA. |
| Compliance | SOC 1 Type 2, SOC 2 Type 2, SOC 3, ISO 27001, PCI DSS, HIPAA, GDPR, UK GDPR, CCPA/CPRA, NIS2, DORA. NOT FedRAMP authorized. |
| Pricing | Unite Pro $27.99/user/month; Unite Enterprise $32.99/user/month. Toll-free lines $24.99/month. Contact Center: "Contact us" on Intermedia's site. Confirm current partner pricing with your Intermedia channel manager. |
| Channel program | Champions Partner Program, 5 tiers driven by Incremental MRR: Authorized (<$5K), Bronze ($5–10K), Silver ($10–15K), Gold ($15–25K), Platinum ($25K+). |
| Scale | 150,000+ business customers and 7,500+ channel partners worldwide, with ~$400M annual recurring revenue as of year-end 2024 (per Intermedia's 2024 recap release and 2026 acquisition communications). |
| Recognition | J.D. Power certified for outstanding customer support for 9 consecutive years — the only cloud phone vendor to hold this distinction (per Intermedia's own marketing). NEC global partnership since 2020. |
The lineup, as it actually is — not as some pre-2024 marketing page described it.
The flagship. Hosted PBX, video meetings (AnyMeeting is now a feature within Unite, not a standalone product), chat, desktop and mobile apps. 99.999% SLA on voice.
Cloud contact center for inbound and outbound. Pro and Elite tiers. Pricing on Intermedia's site is "Contact us" — third-party benchmarks suggest ~$60/user/month starting point.
Backup and file sharing (SecuriSync) plus email security and archiving. The complement to the voice stack for any SMB or mid-market customer.
Intermedia is currently owned by 26North Partners LP, a New York-based private equity firm founded by Josh Harris (Apollo co-founder), which closed its acquisition on May 28, 2026. Prior ownership: founder (1993–2011) → Oak Hill Capital (2011) → Madison Dearborn Partners (Feb 2017) → 26North Partners (May 2026). Intermedia is NOT owned by J2 Global or Ziff Davis — that ownership chain is wrong and was removed from the marketing page.
Yes. Intermedia is cloud-only, multi-tenant, with no on-prem appliance required. Voice is delivered via SIP through Intermedia's own Voice Telco Services entity, with a multi-region data center footprint and a proprietary failure-resistant SIP gateway (the "Uber Cluster").
99.999% (five nines) on Intermedia Cloud Voice — less than 6 minutes of downtime per year. Financially backed with tiered service credits up to 50% of monthly fees. See Intermedia's Cloud Voice SLA for full terms.
No. Intermedia is not listed on the FedRAMP Marketplace as of this writing. Intermedia is SOC 2 Type 2, ISO 27001, PCI DSS, HIPAA, and GDPR compliant, but is NOT FedRAMP authorized. Federal buyers should verify before any government-procurement-facing claim.
HTS designs the deployment, provisions the seats, ports the numbers, and runs the operational layer. Talk to HTS for current Intermedia pricing.
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