HTS Sentinel wraps the Verkada cameras you already own in a managed-service shell. HTS's 24/7 West Chester NOC detects offline, blocked, defocused, redirected, and tampered cameras in under 60 seconds, routes alerts to the channel your team lives in, and ships a weekly insurance-grade PDF report. One agreement. $10–$4 per camera per month by fleet size.
HTS Sentinel is the camera health layer of the HTS Managed suite: a forced door with no badge event becomes a Sentinel alert (HTS AccessOps + HTS BadgeFlow context), an offline camera routes through HTS NetOps for network root cause, and the weekly camera health ledger flows into the HTS Comply evidence pack. HTS is paid the same regardless of which camera vendor is in the stack, so the value is the software that ties cameras, access, badges, network, and compliance together.
Verkada Command tells you a camera is offline — eventually. The dashboard refreshes on a timer, the alert sits in a notification stream that nobody watches at 2 AM, and the next time someone checks is Monday morning. By then, two days of footage are gone. The CFO wants the camera for the slip-and-fall claim that hasn't been filed yet. The auditor wants the uptime report for the SOC 2 walk-through. Neither of them is going to accept "the dashboard said it was fine."
Offline, blocked, defocused, redirected, rebooted, firmware-stale — HTS's 24/7 West Chester NOC detects all six and pushes rapid alerts. The events that took Verkada Command 5-15 minutes to surface and another 30 to escalate now hit your team's configured channel rapidly.
The IT director lives in Slack. The facilities manager lives in email. The on-call rotation lives in PagerDuty. HTS Sentinel lets each person route alerts to the channel they actually watch, per site, per severity, per product class. No more missed emails at 2 AM. No more 8-person distribution lists for a single offline camera.
30-day, 60-day, 90-day uptime per camera, per site, across the org. The number your insurance carrier asks for is one click away, not a Friday-morning spreadsheet exercise. Aggregate to a site, to a region, to a CFO-ready report. Export as CSV, JSON, or signed PDF.
Auto-emailed every Monday morning to whoever you nominate. Uptime, incidents, response time, audit trail. The artifact your insurance carrier, your auditor, your board, or your legal team asks for. Signed, timestamped, and stored in your customer portal for 7 years.
The plumbing is already in production at HTS. The same 24/7 West Chester NOC that watches every HTS customer network, security device, and access controller today is the engine that runs HTS Sentinel. The productization is the customer dashboard, the alert routing UI, the weekly PDF, and the 24/7 managed-monitoring contract.
Every Verkada event (camera offline, blocked, defocused, etc.) fires a Helix webhook. HTS already receives these for HTS-managed customers today.
The HTS correlation engine deduplicates, applies cooldown rules, correlates related events (e.g., switch flap → camera offline), and routes by site + severity.
Per the customer's own routing rules, the alert goes to Slack, Teams, email, PagerDuty, or SMS — within 60 seconds of the source event.
Every Monday, an insurance-grade PDF ships. Every day, the customer dashboard shows live status, uptime, and historical analytics.
HTS Sentinel fits the buyer at every stage. The Director of Security cares about uptime evidence. The IT Director cares about not getting paged at 2 AM. The CIO cares about a single agreement and a board-ready number.
The number your insurance carrier asks for, the artifact your auditor wants, and the report your board reads — all on the same dashboard.
Same hybrid platform + usage model as the rest of the HTS Managed family. $250 / site minimum. No setup fee, no minimum commitment beyond the platform fee, no per-incident overage. Volume discounts kick in at $2,500, $10,000, and $50,000 of total MRR.
5 cameras or 500. HTS Sentinel deploys in a day. No credit card, no commitment, no procurement cycle. Just a real NOC watching your cameras.
Harris Technology Services (HTS) — managed services for Verkada, Meraki, Cambium, Peplink, and the IT estate. One pane of glass.
5 W Gay St, Suite 202
West Chester, PA 19380
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