HTS Voice is the managed-service wrapper around the Intermedia UCaaS platform HTS has been deploying for years. Cloud-hosted voice, number porting, auto-attendant, hunt groups, call queues, voicemail-to-email, E911 location management. $25-45 per extension per month.
The phone system is the technology nobody thinks about until it breaks. Then the IT director gets the 2 AM page, drives to the office, and reboots the PBX. HTS Voice replaces the on-prem PBX with a cloud-hosted Intermedia deployment, gives the IT director a self-service admin portal, and routes the support calls to HTS's NOC. The PBX is someone else's problem.
Intermedia Unite for the full UCaaS suite: voice, video, chat, file share, contact center. Intermedia Contact Center for queues, IVR, real-time dashboards. Intermedia SIP trunking for the customers who want to keep their existing on-prem PBX but get rid of the PRI. HTS deploys, HTS supports, HTS bills on one agreement.
Every extension mapped to a physical address. E911 calls route to the correct PSAP with the correct location. Reaper v. Iron Bow showed what happens when E911 locations are stale. HTS Voice keeps the E911 database current, runs quarterly audits, and ships the audit report to the customer's safety officer.
Inbound support calls become Helpdesk tickets automatically. The customer calls the support number; HTS Helpdesk answers; the call recording attaches to the ticket; the resolution time is logged. No more 'did you call us about this?' cross-checks. One number, one ticket, one resolution.
Inbound / outbound / missed calls per extension, per day, per week. Top talkers, peak hours, call recording playback. The IT director can answer 'why is the marketing line so busy on Tuesdays?' in one click. Per-extension usage data also feeds the per-extension true-up at month-end.
Same hybrid platform + usage model as the rest of the HTS Managed family. No setup fee on the platform, no minimum commitment beyond the platform fee, no per-incident overage. Volume discounts kick in at $2,500, $10,000, and $50,000 of total MRR.
Try it on a real site. HTS deploys in a day. No credit card, no commitment, no procurement cycle. Just a real Voice deployment your team can use.
Harris Technology Services (HTS) — managed services for Verkada, Meraki, Cambium, Peplink, and the IT estate. One pane of glass.
5 W Gay St, Suite 202
West Chester, PA 19380